Reference

tuan88 Terms & Conditions for Your Account

tuan88 Terms & Conditions explain how you open, use and maintain an account, including wallet checks for DANA, OVO, GoPay and QRIS.

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CONTACT ROUTE

Contact Us When Terms Need Clarifying

A clear contact route helps when a clause affects your account, wallet status or access. We ask you to include the account detail involved, the relevant payment rail and a short description of the issue. Keep your receipt or screen record available, especially when a QRIS or bank transfer entry does not match your account.

Team online

Policy question

Send the section name and your account concern through our displayed support route. We can explain how a Terms & Conditions clause applies without changing the wording informally.

Wallet status

For DANA, OVO, GoPay or QRIS questions, include the payment reference and account identifier. This gives our support team a usable path for checking the recorded transaction.

Account access

If login or phone verification blocks access, tell us which account step stopped. We may request matching details before discussing policy changes or account records.

DATA PRACTICE

Protect QRIS Records Under Our Terms

The policy also describes how we handle account records connected with access, payment checks and security.

Account details

We use submitted account details to create access, complete phone verification and connect authorised account activity.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be retained to match receipts, resolve disputes and confirm…

Cookies

Cookies can support session continuity and remember device preferences.

Login security

You must protect your password, phone access and verification details.

Record retention

We retain account, payment and contact records only as needed for administration, security checks, dispute handling or legal duties described…

Change requests

To request a correction or ask how a record is handled, send the account identifier and the specific change through…

Search Terms & Conditions Before Joining

These answers cover the policy questions we hear before an account is opened or a payment is checked. Read the full Terms & Conditions for the wording that applies to your account, device and chosen payment route.

You can read the current Terms & Conditions on this policy page before opening an account. Check the displayed date and return here whenever we publish amended wording.

Access depends on local law. You may use an account only where local law permits and after completing the account steps, including any phone verification requested before access.

The policy requires you to follow the cashier instructions for DANA and QRIS, use matching account details and keep payment references. A transaction can remain pending while we check it.

OVO and GoPay are listed payment routes where shown for your account. The Terms & Conditions require accurate wallet details and allow us to request a receipt or ownership check.

Incorrect details can delay verification, payment matching or access. Contact us with the affected account step and request a correction; we may verify ownership before changing stored records.

Send the requested correction through the support route displayed on the site, naming the record and account identifier. We will assess the request under the data clauses and applicable law.

Yes. The same Terms & Conditions apply when you move between a phone and desktop. Keep your login and phone verification details secure, because device changes may trigger an account check.

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