Reference

tuan88 Privacy Policy For Your Account

Our Privacy Policy explains how tuan88 collects, uses and protects details connected with your account, device and payment activity.

Clear data purposesWallet status checksPhone verification detailsIndonesia access wording
tuan88 tuan88 Privacy Policy For Your Account
CONTACT ROUTES

Ask About Privacy Through Your Account Path

A clear contact route helps you ask what we hold, why we use it or how to correct an account detail. Start from the account support route connected with your tuan88 login and include the email or phone detail linked to your profile. For a wallet question, add the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference without sending a wallet password.

Team online

Account data request

Ask us to identify the personal data connected with your account. Include your registered phone number after signing in, so we can check identity before discussing account records.

Correction request

If your phone or profile detail is inaccurate, contact the account support route and describe the required change. We may ask for phone verification before applying an update.

Payment reference help

For a privacy question about DANA, OVO, GoPay or QRIS records, provide the transaction reference and date. Never include a wallet PIN or password in your message.

DATA PRACTICES

Explore How We Handle Your Policy Requests

We keep the policy practical by linking each data use to an account action you can recognise.

Account records

We use your registered phone number and account identifiers to connect sign-in, verification and policy requests to the correct profile.

Device signals

A mobile browser or desktop session may create records such as device type, browser details, login time and security events.

Cookie choices

Cookies and similar browser storage can remember session details and help us understand whether a page request belongs to your…

Payment matching

DANA, OVO, GoPay and QRIS references may be used to match a cashier event with your account.

Security checks

Phone verification, login records and unusual-device signals may be reviewed when account access needs confirmation.

Retention requests

We keep records only for the period needed for account operation, security checks, dispute handling or legal duties.

Browse Answers About Privacy Policy

These Privacy Policy answers address the account questions you are most likely to ask before opening access. We keep the wording tied to real steps, including phone verification, mobile sessions and local payment references. If your request concerns a specific record, use the account support route and include enough detail for us to locate it safely.

It covers account details, phone verification, login events, device signals, cookies, support messages and payment references linked with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your registered phone number to create and verify the account, confirm certain requests and reduce mistaken disclosure. We may ask for another account check before changing that number.

Yes. The policy covers data created when you use a mobile browser or desktop session, including device type, browser details, login time, cookies and security events connected with your account.

We may receive a payment reference, status and timing needed to match a DANA or QRIS event with your account. We do not need your wallet PIN or password for that process.

Yes. Contact the account support route while signed in and request a data copy or correction. Include your registered phone detail, and we may complete phone verification before responding.

Retention depends on the record and its purpose, such as account operation, security checks, dispute handling or legal duties. Ask support to explain the reason applying to a particular record.

Use the support route linked to your account and describe the data question clearly. For payment records, add the reference and date, but never send a wallet PIN or password.